Stage – Customer Support Specialist

La Relève
Our company revolutionizes the way large industrial companies run their operational processes. By transforming paper-based procedures into a SaaS mobile first platform, field workers are now connected with machines, SIs and Teams which makes them more productive than ever before.

Leading companies such as Total, Engie and SNCF rely on us to dramatically increase their productivity, produce better products and services, while accelerating their Digital Transformation towards Industry 4.0.

Backed by top VCs such as Hi Inov, Partech Ventures, or Axeleo Capital, we are experiencing a very strong growth fuelled by a massive market opportunity

We make a priority to provide the best possible experience to our users. To achieve this goal, we need a best in class customer support to take care of them <3

Integrated with a young dynamic team and as Customer Support Specialist, you will make sure that all our customers are as satisfied as possible by being their first point of contact for all their requests and suggestions.

1. Ensure customers satisfaction
Prioritize and solve the customer’s requests
Offer a flawless quality to our customers
Guide our customers in their uses cases
Ensure adequate communication and support internal teams in case of major incident
Participate in the implementation of multi channels tools to always be close to our users
Analyze bugs and participate in solving problems with the Product team

2. Leverage customer feedbacks
Share and define priorities with the Product team by analyzing customer’s issues and feature requests
Make customer autonomous by completing our help center and create contents (articles, videos…) with relevant information

3. Be an expert of our solution
Setting up our environnement according to customer needs (users, customer database…)
Work with a sales team to create demo environnement
Facilitate and optimize customer implementations
Resolve day-to-day technical challenges
Onboard some of our clients and improve our onboarding

Self motivated, strong analytical skill, rigor and organised (ability to manage tightly, over time, a large quantity of information)
Enthusiasm, fun, and smile. This might be the single most important point, even if it’s the last

Consultez l’offre de stage:

Stage – Customer Support Specialist

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